Terms of service
MISTOMIO — TERMS OF SERVICE
Last Updated: 7 September 2026
Welcome to MistoMio.
These Terms of Service ("Terms") govern your access to and use of the MistoMio website and your purchase of products from us.
By visiting our website, using our services, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About MistoMio
MistoMio is an online accessories brand serving customers internationally.
Brand: MistoMio
Country of Operation: India
Email: sayhi@mistomio.com
Throughout these Terms, "MistoMio", "we", "us" and "our" refer to MistoMio.
2. Eligibility
By using our website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement under the laws applicable to you; and
- The information you provide to us is accurate and complete.
If you are under the legal age required to make purchases in your country, you may use our website only with the involvement and consent of a parent or legal guardian.
3. Our Products
We offer accessories and related products through our website.
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information are accurate.
However, you acknowledge that:
- Colours may appear slightly different depending on your screen or device.
- Minor variations may occur between individual products.
- Measurements may have reasonable manufacturing tolerances.
- Product photographs may include styling or display elements that are not included with the purchased product.
The product information displayed on the relevant product page at the time you place your order will generally apply to your purchase.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Change product availability.
- Limit quantities.
- Discontinue products.
- Modify product descriptions.
- Correct errors or inaccuracies.
If a product becomes unavailable after you place an order, we will contact you and, where applicable, provide a refund for the unavailable product.
5. Prices
Product prices are displayed in the currency shown on our website or at checkout.
Prices may change from time to time. Changes will not affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.
Depending on your location, additional charges may apply, including:
- Taxes
- VAT/GST
- Customs duties
- Import taxes
- Brokerage or handling fees
- Shipping charges
Where applicable, such charges will be displayed at checkout or may be payable separately to the relevant authorities or service providers.
6. International Orders
MistoMio serves customers in selected countries internationally.
When placing an international order, you acknowledge that your purchase may be subject to the laws, regulations and import requirements of your destination country.
International orders may be subject to:
- Customs duties
- Import taxes
- VAT/GST
- Brokerage fees
- Customs clearance charges
- Other government or carrier charges
Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.
You are also responsible for ensuring that products ordered from MistoMio can legally be imported into your country.
7. Placing an Order
When you place an order through our website, you are submitting a request to purchase the selected products.
After placing your order, you will normally receive an order confirmation email.
The order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted for fulfilment.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or product-description error.
- Payment cannot be verified.
- We reasonably suspect fraudulent or unauthorised activity.
- Delivery to the selected destination is unavailable.
- The order violates applicable law or these Terms.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to applicable law.
8. Payment
Available payment methods will be displayed at checkout.
Payments may be processed by third-party payment providers.
By placing an order, you confirm that you are authorised to use the payment method provided.
Where payment is processed directly by a third-party payment provider, your payment information may be subject to that provider's own terms and privacy policy.
9. Shipping & Delivery
We ship to selected destinations internationally.
Our current estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| 🇮🇳 India | 6–12 days |
| 🇬🇧 United Kingdom | 5–7 days |
| 🇺🇸 United States | 5–7 days |
| 🇦🇺 Australia | 7–10 days |
These are estimated delivery times and not guaranteed delivery dates.
Delivery may take longer due to customs processing, local carrier delays, weather, transportation disruptions, public holidays or other circumstances outside our reasonable control.
For complete information, please see our:
[Shipping Policy]
10. Delivery Information
You are responsible for providing accurate and complete shipping information when placing an order.
This includes:
- Full name
- Shipping address
- City
- State/province
- Postal/ZIP code
- Country
- Contact information where required
MistoMio is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information supplied by the customer.
11. Returns, Refunds & Exchanges
Returns and refunds are handled in accordance with our Return & Refund Policy.
You should review that policy before placing an order.
[Return & Refund Policy]
Depending on the circumstances, MistoMio may provide a refund, replacement or another appropriate resolution for eligible claims, including certain cases involving:
- Damaged products
- Defective products
- Incorrect products
- Missing products
- Lost shipments
- Other circumstances covered by applicable consumer law
Nothing in our Return & Refund Policy or these Terms removes or restricts mandatory consumer rights that apply to you.
12. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
We will try to accommodate cancellation requests received before an order enters fulfilment or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
This does not affect any mandatory cancellation rights available to you under applicable law.
13. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or materially different from what you ordered, please contact us at:
Please provide your order number and clear photographs or videos where appropriate.
We may require reasonable evidence to assess your claim.
If the issue is confirmed, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
14. Product Care
Some MistoMio products may require specific care.
Where care instructions are provided, you should follow them carefully.
Damage resulting from misuse, accidents, improper storage, exposure to unsuitable substances or failure to follow care instructions may not qualify as a product defect, subject to your statutory consumer rights.
15. Promotions & Discount Codes
From time to time, MistoMio may offer promotional codes, discounts or special offers.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash.
- Promotions may have specific eligibility requirements.
- Promotional codes cannot normally be combined.
- Promotions cannot be applied retrospectively to completed orders.
- Promotional offers may have expiry dates or other conditions.
Specific promotional terms will apply where stated.
We reserve the right to withdraw or modify a promotion where permitted by applicable law.
16. Intellectual Property
All content appearing on the MistoMio website, unless otherwise stated, including:
- MistoMio name and branding
- Logos
- Product names
- Product photography
- Graphics
- Designs
- Text
- Videos
- Website layouts
- Marketing materials
is owned by or licensed to MistoMio and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish or commercially exploit our content without our prior written permission, except where permitted by applicable law.
17. User Content
If you submit reviews, photographs, testimonials, comments or other content to MistoMio, you confirm that you have the necessary rights to submit that content.
By submitting content, you grant MistoMio permission to use, reproduce and display that content for purposes related to operating, promoting and improving our business, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, abusive or otherwise inappropriate.
18. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Commit or attempt to commit fraud.
- Provide false or misleading information.
- Attempt to gain unauthorised access to our systems.
- Interfere with website security or functionality.
- Introduce malicious software.
- Copy or exploit website content without permission.
- Use automated systems to access the website in a manner that could harm or interfere with its operation.
We reserve the right to restrict access to the website where we reasonably believe these Terms have been violated.
19. Third-Party Services
Our website may use third-party services to support our business, including:
- Ecommerce technology providers
- Payment processors
- Shipping and logistics providers
- Analytics services
- Advertising platforms
- Email and communication services
- Fraud-prevention services
- Customer-support tools
Third-party services may have their own terms and privacy policies.
Your use of such services may therefore be subject to those third parties' policies in addition to these Terms.
20. Website Availability
We aim to keep our website available, accurate and secure.
However, we do not guarantee that the website will always be:
- Available
- Uninterrupted
- Error-free
- Completely secure
- Free from technical defects
We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.
We may also correct typographical, technical, pricing or product-description errors.
21. Limitation of Liability
To the maximum extent permitted by applicable law, MistoMio will not be liable for indirect, incidental, special or consequential losses arising from your use of our website or products.
Nothing in these Terms excludes or limits:
- Liability that cannot legally be excluded or limited.
- Your mandatory consumer rights.
- Liability for fraud or fraudulent misrepresentation where it cannot legally be excluded.
- Any other liability that applicable law does not permit us to exclude.
22. Events Outside Our Control
MistoMio will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include:
- Natural disasters
- Severe weather
- War
- Civil unrest
- Government restrictions
- Strikes
- Pandemics
- Customs restrictions
- Transportation disruptions
- Courier or postal disruptions
- Internet or telecommunications failures
- Other events outside our reasonable control
Where reasonably possible, we will take steps to minimise the impact of such events.
23. Privacy
Your use of the MistoMio website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information.
[Privacy Policy]
24. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- Our products or services
- Our website
- Our business practices
- Applicable laws
- Third-party services
When we make changes, we will update the "Last Updated" date at the top of this page.
The updated Terms will apply to future use of the website and future orders, subject to applicable law.
25. Governing Law & Consumer Rights
These Terms are intended to be governed by the laws applicable to MistoMio's operation in India.
However, nothing in these Terms is intended to remove or restrict mandatory consumer rights or protections that apply to customers under the laws of their country or region.
Where mandatory local consumer protection laws provide rights or protections that conflict with these Terms, those mandatory provisions will take precedence.
This is particularly relevant for customers purchasing from jurisdictions such as the European Union, United Kingdom, Australia and other markets with mandatory consumer protections.
26. Contact Us
If you have any questions regarding these Terms, your order or our services, please contact:
MistoMio
Email: sayhi@mistomio.com