Shipping Policy
At MistoMio, we aim to make every order experience as smooth and reliable as possible. We currently ship to selected destinations internationally through our fulfilment and delivery partners.
Please review the information below before placing your order.
1. Order Processing
Orders are processed after payment has been successfully received.
Processing times may vary depending on product availability, order volume, destination and the fulfilment location used for your order.
Once your order has been shipped, you will receive tracking information where tracking is available.
2. Estimated Delivery Times
Our current estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| 🇮🇳 India | 6–12 days |
| 🇬🇧 United Kingdom | 5–7 days |
| 🇺🇸 United States | 5–7 days |
| 🇦🇺 Australia | 7–10 days |
These are estimated delivery times and not guaranteed delivery dates.
Delivery times are calculated from the date your order is dispatched and may vary due to circumstances outside our control.
3. Tracking Information
Once your order has been dispatched, tracking information will be provided where available.
Please allow some time for tracking information to become active.
Tracking updates may occasionally take several days to appear, particularly while an order is moving between countries or being transferred between delivery partners.
4. Shipping Delays
Although we aim to deliver within the estimated timeframe, delays may occasionally occur due to:
- Customs processing or inspection
- Local carrier delays
- Weather conditions
- Transportation disruptions
- Public holidays
- High shipping volumes
- Government restrictions
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
A delay does not automatically qualify an order for a refund or replacement.
If your order appears significantly delayed, please contact us at sayhi@mistomio.com so that we can investigate.
5. Customs, Duties & Import Taxes
International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees or other charges imposed by the destination country.
Unless explicitly stated at checkout, such charges are the responsibility of the customer.
MistoMio does not control the customs policies or tax requirements of individual countries.
Customers are responsible for ensuring that their order can legally be imported into their destination country.
Customs inspections or clearance procedures may also result in additional delivery time.
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.
MistoMio is not responsible for delays, failed deliveries or additional costs resulting from:
- Incorrect address
- Incomplete address
- Incorrect postal/ZIP code
- Incorrect recipient information
- Refused delivery
- Failure to collect a package
- Failure to complete required customs procedures
If a package is returned because of incorrect or incomplete information supplied by the customer, additional shipping charges may apply if reshipment is available.
7. Undelivered Packages
If your package has not arrived, please first check the tracking information provided to you.
If the tracking status indicates that the package is still in transit, additional time may be required before the shipment can be considered delayed or lost.
If tracking indicates a delivery issue, please contact us at:
We will review the shipment and determine the appropriate next steps.
8. Lost Packages
If a package is confirmed as lost during transit, MistoMio may offer a replacement or refund, subject to the circumstances of the shipment and the information available from the delivery provider.
We may request tracking information or other relevant details before processing a claim.
9. Shipping Restrictions
Certain products or shipping methods may not be available to every country or location.
Shipping availability may depend on:
- Destination
- Product type
- Shipping route
- Carrier restrictions
- Customs regulations
- Local import requirements
If we are unable to fulfil an order to your destination, we will contact you and provide an appropriate resolution.
10. Contact Us
For questions about shipping or your order:
MistoMio
Email: sayhi@mistomio.com