FAQ's
Everything you need to know about shopping with MistoMio.
Have a question? You may find the answer below. If you still need help, we're always happy to hear from you at sayhi@mistomio.com.
🛍️ ORDERS
How do I place an order?
Simply browse our products, select the items you'd like, add them to your cart and proceed to checkout.
Once your order has been successfully placed, you'll receive an order confirmation by email.
Can I change or cancel my order?
If you need to make a change or cancel your order, contact us at sayhi@mistomio.com as soon as possible.
We'll do our best to help if your order has not yet entered fulfilment or shipping.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
How do I know if my order was placed successfully?
You'll receive an order confirmation email after your purchase.
If you don't see it, please check your spam, junk or promotions folder.
If you still can't find it, contact us at sayhi@mistomio.com.
Can I order multiple products in one order?
Yes! You can add multiple products to your cart and check out together.
Depending on product availability and fulfilment requirements, items in the same order may occasionally arrive in separate packages.
🚚 SHIPPING
Where does MistoMio ship?
We currently ship to selected destinations internationally.
Available shipping destinations and options are displayed during checkout.
How long does shipping take?
Our estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| 🇮🇳 India | 6–12 days |
| 🇬🇧 United Kingdom | 5–7 days |
| 🇺🇸 United States | 5–7 days |
| 🇦🇺 Australia | 7–10 days |
These are estimated delivery times, not guaranteed delivery dates.
Unexpected delays can occasionally occur due to customs, local carriers, weather, transportation disruptions and other circumstances outside our control.
When will I receive my tracking information?
Once your order has been dispatched, tracking information will be provided where tracking is available.
Please allow some time for tracking information to become active.
Occasionally, tracking updates may take a few days to appear while your order is moving between locations.
My tracking hasn't updated. What should I do?
Don't worry — tracking information can sometimes take a little time to update, particularly during international transit or when a package is being transferred between delivery partners.
If there has been no meaningful update for an extended period, contact us at sayhi@mistomio.com and we'll look into it.
Do I have to pay customs or import taxes?
International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees or other charges depending on your country.
Unless explicitly stated at checkout, these charges are the customer's responsibility.
We recommend checking your country's import requirements before placing an international order.
What happens if I enter the wrong shipping address?
Please contact us at sayhi@mistomio.com immediately.
If your order hasn't entered fulfilment, we'll do our best to update the address.
Once an order has been processed or shipped, we may not be able to make changes.
MistoMio cannot be responsible for failed delivery or additional costs resulting from incorrect or incomplete information provided at checkout.
📦 DELIVERY
My order hasn't arrived yet. What should I do?
First, check your tracking information and confirm that the estimated delivery window has passed.
If your order is significantly delayed or the tracking information indicates a problem, contact us at sayhi@mistomio.com.
We'll review the shipment and help determine the next steps.
What if my package is lost?
If your package is confirmed as lost during transit, we will review the situation and may provide a replacement or refund, depending on the circumstances.
Please contact sayhi@mistomio.com with your order number and tracking information.
Why did my order arrive in separate packages?
Depending on the products ordered, items may occasionally be shipped separately.
This can happen when products are fulfilled or dispatched through different locations.
If your order arrives in multiple packages, you may receive separate tracking information.
💳 PAYMENTS
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Payment availability may vary depending on your location.
Is my payment secure?
Payments are processed through secure payment-processing systems and third-party payment providers.
Your complete payment card details are not intentionally stored by MistoMio where payment is processed directly by a third-party payment provider.
🔄 RETURNS & REFUNDS
Can I return my order?
Returns may be available depending on the reason for the return and the applicable consumer laws in your country.
If you receive a damaged, defective, incorrect or missing product, please contact us at sayhi@mistomio.com.
Please review our Return & Refund Policy for complete details.
What if my item arrives damaged?
We're sorry if that happens!
Please contact us at sayhi@mistomio.com and provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A description of the damage
- A video where appropriate
We'll review the issue and determine the appropriate resolution, which may include a replacement, refund or another solution.
What if I receive the wrong product?
Please contact us at sayhi@mistomio.com with your order number and photographs of the product you received.
Once we've reviewed the issue, we'll provide the appropriate next steps.
What if something is missing from my order?
Contact us at sayhi@mistomio.com with your order number and details of the missing item.
We may ask you to provide photographs of the package and its contents so that we can investigate.
Can I return something because I changed my mind?
MistoMio does not generally offer refunds simply because you change your mind, no longer want the product or don't like the product, except where applicable law requires otherwise.
Certain countries provide mandatory consumer cancellation or return rights. Please refer to our Return & Refund Policy for more information.
Can I return an item I ordered by mistake?
If you selected the wrong product, colour, size or variant, please contact us as soon as possible.
If your order has not yet entered fulfilment, we'll do our best to help.
Once an order has been processed or shipped, cancellation or changes may no longer be possible.
How do I request a refund?
Email sayhi@mistomio.com with:
Order Number:
Name:
Reason for Request:
Photos/Videos: where applicable
Please don't send anything back before receiving return instructions from MistoMio.
How long does a refund take?
Once your refund has been approved, it will generally be issued to your original payment method.
The time it takes for the funds to appear in your account depends on your bank, card issuer or payment provider.
✨ PRODUCTS
How should I care for my MistoMio accessories?
Care instructions may vary depending on the product.
Where specific care instructions are provided with a product, we recommend following them carefully to maintain its appearance and condition.
Avoid exposing accessories to conditions or substances that may cause damage, unless the product is specifically designed for such exposure.
Are product colours exactly as shown on the website?
We make every effort to display product colours as accurately as possible.
However, colours may appear slightly different depending on your screen, device and display settings.
Will my product look exactly like the photos?
We aim to accurately represent our products through our photography and descriptions.
However, minor variations may occur between individual products, particularly where products are individually finished or manufactured.
🌎 INTERNATIONAL SHOPPING
Do you ship internationally?
Yes! MistoMio is designed for customers around the world.
We currently ship to selected international destinations, with shipping availability shown at checkout.
Are international delivery times guaranteed?
No.
Our delivery times are estimated windows, not guaranteed delivery dates.
Customs processing, local delivery networks, weather, transportation disruptions and other circumstances may occasionally cause delays.
Who is responsible for customs charges?
Unless explicitly stated at checkout, the customer is responsible for customs duties, import taxes, VAT/GST and other charges imposed by the destination country.
💌 CUSTOMER SUPPORT
How can I contact MistoMio?
We're happy to help.
Email:
sayhi@mistomio.com
For order-related enquiries, please include your order number so we can assist you more quickly.
Still have a question?
We're here to help.
Send us an email at:
sayhi@mistomio.com
We'll get back to you as soon as possible.