Terms & Conditions

Welcome to MistoMio.

These Terms & Conditions ("Terms") govern your use of the MistoMio website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About MistoMio

MistoMio is an online accessories brand operated from India.

Business Name: MistoMio
Country of Operation: India
Email: SayHi@mistomio.com

MistoMio may use the brand name MistoMio for its products, website and customer communications.

2. Using Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent or unlawful purposes.
  • Attempt to gain unauthorised access to the website or its systems.
  • Interfere with the operation or security of the website.
  • Upload or transmit malicious software.
  • Use our content or products for purposes that violate applicable laws.
  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other product information displayed on our website are accurate.

However, minor variations may occur.

In particular:

  • Product colours may appear different depending on your device or screen settings.
  • Handmade or individually finished products may have minor variations.
  • Measurements may have reasonable manufacturing tolerances.
  • Product photographs may include styling or display elements that are not included with the purchased product.

The specific product information displayed on the relevant product page at the time of purchase will apply to your order.

4. Product Availability

Products displayed on our website are subject to availability.

We may:

  • Change product availability.
  • Discontinue products.
  • Limit quantities.
  • Correct product information.
  • Correct pricing or description errors.

If a product becomes unavailable after you place an order, we will contact you and, where applicable, provide a refund for the unavailable product.

5. Prices

Prices are displayed in the currency shown on our website or at checkout.

Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.

Depending on your location, the price you pay may be affected by applicable:

  • Taxes
  • VAT/GST
  • Customs duties
  • Import taxes
  • Shipping charges
  • Other government or carrier charges

Where applicable, such charges will be displayed at checkout or may be payable separately in accordance with the destination country's requirements.

6. International Orders

MistoMio may accept orders from customers in countries outside India.

International orders may be subject to customs clearance, import duties, taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless expressly stated at checkout, customs duties, import taxes and similar destination-country charges are the responsibility of the customer.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

We cannot guarantee that every product will be permitted for import into every country.

Customs authorities may also delay shipments for inspection or clearance.

7. Placing an Order

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing your order, you will normally receive an order confirmation by email.

The order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.
  • There is an obvious pricing or product information error.
  • Payment cannot be verified.
  • We reasonably suspect fraudulent or unauthorised activity.
  • Delivery to the selected destination is unavailable.
  • The order violates applicable law or these Terms.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected product using the applicable original payment method, subject to applicable law.

8. Payment

Payment methods available to you will be displayed during checkout.

Payments may be processed by third-party payment providers.

Where payment is processed by a third-party provider, your payment information may be handled directly by that provider in accordance with its own terms and privacy policy.

By submitting an order, you confirm that you are authorised to use the selected payment method.

9. Shipping & Delivery

We currently offer shipping to selected international destinations.

Shipping options, applicable charges and estimated delivery times will be displayed during checkout or communicated to you before your order is completed.

Delivery estimates are provided in good faith and are not guaranteed unless specifically stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Customs processing
  • Courier or postal delays
  • Weather events
  • Transport disruptions
  • Government restrictions
  • Public holidays
  • Incorrect delivery information
  • Customs inspections
  • International shipping disruptions

If there is a significant delay affecting your order, we will make reasonable efforts to inform you.

10. Delivery Address

You are responsible for providing an accurate and complete delivery address.

Please carefully check your:

  • Name
  • Address
  • Postal/ZIP code
  • City
  • State/Province
  • Country
  • Contact number

before completing your purchase.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if reshipment is requested.

Any refund in such circumstances will be handled in accordance with our Refund & Returns Policy and applicable law.

11. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Refund & Returns Policy.

[LINK TO REFUND & RETURNS POLICY]

Our policies do not limit or exclude any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

For example, certain customers may have mandatory cancellation, return, refund or product-warranty rights under the laws of their country.

For customers in the European Union, online purchases generally carry a 14-day right of withdrawal, subject to applicable exceptions.

12. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or materially different from the product you ordered, please contact us as soon as reasonably possible at:

[CUSTOMER SERVICE EMAIL]

Please include:

  • Your order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the packaging where relevant

We will review the issue and provide an appropriate solution in accordance with our Refund & Returns Policy and applicable law.

13. Product Care

Some MistoMio accessories may require specific care to maintain their appearance and condition.

Where care instructions are provided, customers should follow those instructions.

Damage caused by misuse, improper storage, accidents, exposure to unsuitable substances or failure to follow product-care instructions may not be treated as a manufacturing defect, subject to your statutory rights.

14. Intellectual Property

All content on the MistoMio website, unless otherwise stated, including:

  • MistoMio branding
  • Logos
  • Product names
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Videos
  • Website layouts
  • Marketing materials

is owned by or licensed to MistoMio and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish or commercially exploit our content without our prior written permission, except where permitted by applicable law.

15. Third-Party Services

Our website may use third-party services to help us operate our business.

These may include:

  • Shopify
  • Payment processors
  • Shipping and logistics providers
  • Fraud-prevention services
  • Analytics providers
  • Advertising platforms
  • Email and communication services
  • Customer-support tools

Third-party services may operate under their own terms and privacy policies.

Our Privacy Policy explains how personal information may be processed when you use our website.

16. Website Availability & Accuracy

We aim to keep the website accurate, secure and available.

However, we do not guarantee that the website will always be:

  • Available
  • Uninterrupted
  • Error-free
  • Completely secure
  • Free from technical defects

We may temporarily suspend or modify parts of the website for maintenance, security, updates or other operational reasons.

We reserve the right to correct typographical, pricing, product-description or technical errors.

17. Promotions & Discount Codes

From time to time, MistoMio may offer promotional codes, discounts or special offers.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash.
  • Promotions may have specific eligibility requirements.
  • Only one promotional code may be used per order.
  • Promotions cannot be applied retrospectively to completed orders.
  • We reserve the right to withdraw or modify promotions where permitted by law.

Specific promotional terms will apply where stated.

18. Limitation of Liability

To the maximum extent permitted by applicable law, MistoMio will not be responsible for indirect, incidental, special or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits:

  • Liability that cannot legally be excluded or limited.
  • Your statutory consumer rights.
  • Liability for fraud or fraudulent misrepresentation where such liability cannot legally be excluded.
  • Any other liability that applicable law does not permit us to exclude.

19. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters
  • Severe weather
  • War
  • Civil unrest
  • Government restrictions
  • Strikes
  • Pandemics
  • Customs restrictions
  • Transport disruptions
  • Courier failures
  • Internet or telecommunications failures
  • Other events outside our reasonable control

Where reasonably possible, we will take steps to minimise the impact on your order.

20. Privacy

Your personal information is handled in accordance with our Privacy Policy.

[LINK TO PRIVACY POLICY]

21. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

The updated Terms will apply to future use of the website and future orders, subject to applicable law.

22. Governing Law & Consumer Rights

These Terms are intended to be governed by the laws applicable to MistoMio's operation in India.

However, nothing in these Terms is intended to deprive you of mandatory consumer rights or protections that apply to you under the laws of the country where you reside or where the applicable transaction takes place.

Where mandatory local consumer laws apply, those laws will take precedence over any conflicting provision of these Terms.

This approach is particularly important for international sales because consumer protection rules can apply based on both the seller's location and the customer's location. Shopify expressly highlights this requirement for international merchants.

23. Contact Us

If you have questions regarding these Terms, an order, a product or our services, please contact us:

MistoMio
Email: SayHi@mistomio.com

We aim to respond to customer enquiries as soon as reasonably possible.